Three-quarters of shoppers abandon merchants who offer shoddy delivery service – Logistics

Posted by nShift on – updated to

nShift, the world leader in parcel delivery and shipping management software, launches its services in France to help e-commerce sites improve their turnover and retain their customers.

Nearly three-quarters of shoppers (72.5%) say they do not recommend a merchant to friends or family if they have a bad delivery experience.[1] As people become more comfortable shopping online, they demand a better customer experience in return for loyalty. It’s becoming increasingly clear that the steps after clicking the “Buy” button are just as important as what precedes that action.

nShift, the world leader in parcel delivery and shipping management software, launches its suite of leading software solutions in France. Available now for SMEs, mid-caps and corporations nShift’s business solutions unlock new revenue streams, while improving customer loyalty and encouraging repeat purchases.

nShift enables retailers, e-merchants, logistics service providers and warehouses in France to optimize delivery management, master the last mile and create a complete experience, from checkout to return.

Advantages of nShift:

  • An optimal service for companies – that solves complex delivery management problems, integrates seamlessly with the checkout system and creates a cutting-edge customer experience thanks to order tracking and returns orchestration solutions that allow you to stay in your brand universe
  • A strategic growth partner – which offers small and medium-sized businesses an out-of-the-box solution that scales as they grow
  • An efficiency gain for warehouses – thanks to the automation and simplification of the delivery and return processes
  • Reliable integration with existing infrastructures – for seamless compatibility with enterprise resource planning (ERP) systems and warehouse management systems (WMS).
  • By creating an end-to-end delivery experience, retailers and e-merchants have access to the following advantages:

  • A range of delivery options – 50% of shopping cart abandonments are due to a lack of communication, choice and convenience of delivery options. nShift provides access to a library of over 1,000 carriers and clearly displays options on online stores
  • Clear and relevant communication – people want to know where their order is at every stage of the delivery process
  • Opening up to new markets – if the buyer discovers that the item he wants cannot be delivered where he lives, he will probably not return to visit this merchant site
  • A g-fluid and simple way to share feedback – in the event of a problem, customers want to be able to report it quickly and simply, and expect a quick resolution. In the absence of a dedicated mode of communication, they share their complaint on social networks
  • Simple return of items nearly 30% of items delivered are returned. For many customers, returning is part of the shopping experience. Easy returns build brand loyalty
  • Lars Pedersen, CEO of nShift, says: “Today, customers are looking at delivery and return options before buying. If online merchants can’t meet their needs right away, they simply shop elsewhere.

    But when a supplier can deliver a first-class customer experience through excellent delivery and flawless returns, they can build customer loyalty. It increases their chances of repeat purchases and recommendations and, therefore, increases their turnover.

    “nShift is a strategic growth enabler. Whether they are SMEs, mid-market companies or large groups, we help our clients master delivery management, promote their brand, build customer loyalty and improve their efficiency. »

    Download the “Delivery, engine of growth” guide.

    To know more:

    For more information, please contact:
    Robin Grainger: [email protected]
    James Ellerington: [email protected]

    About nShift
    nShift is the world’s leading provider of cloud-based delivery management solutions enabling the frictionless dispatch and return of nearly one billion shipments in 190 countries each year. nShift’s solutions are used worldwide by shippers in e-commerce, retail, manufacturing and 3PLs. The company is headquartered in London and Oslo. It employs over 500 people in its offices in Sweden, Finland, Norway, Denmark, UK, Poland, Netherlands, Belgium and Romania.

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